This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Billeo is gone, none of the suggestions work.

AnonymousUser
AnonymousUser
more options

Since updating to 3.6.6 the billeo toolbar has disappeared. I've reinstalled billeo, updated billeo, tried dragging billeo xpi file into firefox window and none of these work. Somewhere I read about deleting some profile files, and this worked on my home computer, but now I can't find how to do this and I can't remember what I did before. I need billeo on my laptop and need to use this same fix as my home pc. Anyone know?

This happened

Every time Firefox opened

== Updating to 3.6.6

Since updating to 3.6.6 the billeo toolbar has disappeared. I've reinstalled billeo, updated billeo, tried dragging billeo xpi file into firefox window and none of these work. Somewhere I read about deleting some profile files, and this worked on my home computer, but now I can't find how to do this and I can't remember what I did before. I need billeo on my laptop and need to use this same fix as my home pc. Anyone know? == This happened == Every time Firefox opened == Updating to 3.6.6

All Replies (1)

AnonymousUser
AnonymousUser Question owner
more options

Hi Tony,

We're sorry to see you're having trouble getting our browser app to appear in Firefox. Looks like you have our latest release installed...Odd, that it still won't show up.

Before you delete your Firefox profile, please consider giving us a call at 866/539-0782. We can use GoToAssist to link up, view your screen, and try to troubleshoot the issue with you.

Sincerely, Chris Billeo Support Team