Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I've been getting a page called ringcentral and one called INC ever since I installed the 3.6.7 update. I want them gone

more options

I've been getting a popup called Ringcentral and another called INC ever since I installed a firefox 3.6.7 update. When I close firefox they remain on my screen. I want them gone.

This happened

Every time Firefox opened

== I downloaded firefox 3.6.7 update on 7/20/10

I've been getting a popup called Ringcentral and another called INC ever since I installed a firefox 3.6.7 update. When I close firefox they remain on my screen. I want them gone. == This happened == Every time Firefox opened == I downloaded firefox 3.6.7 update on 7/20/10

All Replies (2)

more options

Sounds like Malware on your PC.

Install, update, and run these programs in this order. They are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have. (Not all programs detect the same Malware.)

Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php SuperAntispyware - http://www.superantispyware.com/ AdAware - http://www.lavasoftusa.com/software/adaware/ Spybot Search & Destroy - http://www.safer-networking.org/en/index.html

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: http://www.spywarewarrior.com/index.php http://forum.aumha.org/ http://www.spywareinfoforum.com/ http://bleepingcomputer.com

more options

Thanks Edmeister! The Malwarebytes got rid of it.