This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My firefox is hijacked by a software which changed my starting page to a webpage that they pointed to. The homepage in the option menu did not change, and no matter what I did, the starting page is pointed toward that page which I don't like.

  • 1 reply
  • 41 have this problem
  • 5 views
  • Last reply by cor-el

more options

My starting page is hijacked by a software which I have deleted. The option menu home page or starting page info is not changed, but I can't switch back the starting page to the webpage I wanted.

This happened

Every time Firefox opened

== I trying to install a webgame yesterday and I was cheated. Even I have already unstalled the software, the starting page cannot be changed back

My starting page is hijacked by a software which I have deleted. The option menu home page or starting page info is not changed, but I can't switch back the starting page to the webpage I wanted. == This happened == Every time Firefox opened == I trying to install a webgame yesterday and I was cheated. Even I have already unstalled the software, the starting page cannot be changed back

All Replies (1)

more options

See http://kb.mozillazine.org/Preferences_not_saved and How to fix preferences that won't save


Do a malware check with a few malware scan programs. You need to use all programs because each detects different malware. Make sure that you update each program to get the latest version of the database.

http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware http://www.superantispyware.com/ - SuperAntispyware http://www.safer-networking.org/en/index.html - Spybot Search & Destroy http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page .......... See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and What to do when searches take you to the wrong search website