This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Notebook has shut down unexpectedly, History and bookmarks have been deleted and I can not add new ones. how can I fix this?

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

rhyss
rhyss
more options

my notebook has shut down unexpectedly because of an interruption of electricity. When I rebooted, firefox had deleted history and bookmarks and now I can not add new ones... How can I fix this?

my notebook has shut down unexpectedly because of an interruption of electricity. When I rebooted, firefox had deleted history and bookmarks and now I can not add new ones... How can I fix this?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See http://kb.mozillazine.org/Locked_or_damaged_places.sqlite

Your above posted system details show outdated plugin(s) with known security and stability risks.

  • Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers

Update the Java plugin to the latest version.