This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cant print from any site on firefox, but can print from internet explorer

  • 5 replies
  • 20 have this problem
  • 2 views
  • Last reply by JayGarcia

more options

when i am on firefox and try to print something from anything, such as amazon, or my aol, or my email secure server, or whatever, it doesn't print. But, if i use Internet Explorer, i can print from anything. This just started happening

when i am on firefox and try to print something from anything, such as amazon, or my aol, or my email secure server, or whatever, it doesn't print. But, if i use Internet Explorer, i can print from anything. This just started happening

Chosen solution

Hello ellenharper,

Many printing problems can be resolved by clearing the print preferences in about:config. Here's how you do it:

  1. Enter about:config in the Firefox location bar and press Enter. Click I'll be careful, I promise to continue.
  2. In the Filter textbox enter print.
  3. Right-click each remaining setting and select Reset.


Try to print again and see if the issues still occur!

Read this answer in context 👍 6

All Replies (5)

more options

Chosen Solution

Hello ellenharper,

Many printing problems can be resolved by clearing the print preferences in about:config. Here's how you do it:

  1. Enter about:config in the Firefox location bar and press Enter. Click I'll be careful, I promise to continue.
  2. In the Filter textbox enter print.
  3. Right-click each remaining setting and select Reset.


Try to print again and see if the issues still occur!

more options

Where is Firefox location bar located?

more options

Had the same problem and have seen it in Firefox and Thunderbird. The print function works in other programs but not in Firefox. I believe that it is the communication between firefox/Thunderbird and the printer. My solution was to uninstall/remove the printer in windows/devices/printers and then "rediscover" the printer. When asked if I wanted to use the existing driver, I said NO and reinstalled the default driver. I did not reboot the PC, restart Firefox or any other thing and it printed the first time. Hope this helps.

more options

THANK YOU THANK YOU THANK YOU...............

I have called my printer help line and told them of this miracle!!! I have been on the phone for at least 2 frustrating hours and they almost solved this problem... they told me about the about:config thing but didnt go far enough... when I applied your solution of resetting ALL the print lines the problem WENT AWAY.. HALLILUAH!!!!

THANKS AGAIN!

more options

olebear - the location bar is the address box where you type in url's for websites.