This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't figure out how to move my bookmarks and other settings from my old computer to my new one.

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

jgruetz
jgruetz
more options

I recently bought a new HP 64 bit laptop. I am interested in transferring my Firefox profile from my old Dell computer to my new HP. The help instructions are clear about how you backup the prifile but if you copy the old file profile(C:\Documents and Settings\jgruetz\Application Data\Mozilla\Firefox\Profiles) into the new computer's C- Drive Firefox does not recognize the transferred file. In fact it hangs up and I had to uninstall and reinstall Firefox. The profile file name on the old computer is (sv0cbzeb.default) the file path on the new computer is (C:\Users\jgruetz\AppData\Roaming\Mozilla\Firefox\Profiles\4w9161mx.default. I have tried everything I know to no avail. Help.

I recently bought a new HP 64 bit laptop. I am interested in transferring my Firefox profile from my old Dell computer to my new HP. The help instructions are clear about how you backup the prifile but if you copy the old file profile(C:\Documents and Settings\jgruetz\Application Data\Mozilla\Firefox\Profiles) into the new computer's C- Drive Firefox does not recognize the transferred file. In fact it hangs up and I had to uninstall and reinstall Firefox. The profile file name on the old computer is (sv0cbzeb.default) the file path on the new computer is (C:\Users\jgruetz\AppData\Roaming\Mozilla\Firefox\Profiles\4w9161mx.default. I have tried everything I know to no avail. Help.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Copy the entire ~\Application Data\Mozilla\Firefox\ folder to the new PC. You need the profiles.ini file in addition to the \Profiles\ folder. The profiles.ini file is like the "gatekeeper" or "index" for the Profiles. If the exact Profile name isn't in that file, Firefox won't use that Profile - it doesn't "exist" as far as Firefox knows.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is better not to copy a full profile folder between different platforms to avoid problems with files that store absolute file paths.

See: