Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have Windows Vista and the automatic update for Firefox 3.6.4 was paused during download and I cannot get it to resume.

  • 1 reply
  • 13 have this problem
  • 1 view
  • Last reply by cor-el

amyjopete
amyjopete
more options

I have been having trouble with Firefox freezing when I try to open web pages (some, not all) so I checked for updates. (I have it set to automatically update.) When I click on the Help tab and look for updates it says "Resume downloading Firefox 3.6.4", when I click on this I get "paused downloading Firefox 3.6.4" and "connecting to the update server..." and then nothing happens.

I have been having trouble with Firefox freezing when I try to open web pages (some, not all) so I checked for updates. (I have it set to automatically update.) When I click on the Help tab and look for updates it says "Resume downloading Firefox 3.6.4", when I click on this I get "paused downloading Firefox 3.6.4" and "connecting to the update server..." and then nothing happens.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Remove the files in the updates and updates\0 folder: 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)