This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I try to download EXE files from other software support sites Firefox cancels these requests.

  • 1 reply
  • 9 have this problem
  • 4 views
  • Last reply by mikeonfilm

chas80
chas80
more options

When I try to download an EXE file from some software support or update sites (such as Norton) Firefox shows it being canceled in the download folder, or the folder shows a file name with zerokb instead of the file. Even if I opt to try to download the file to a folder other than the downloads file by changing the Firefox settings the same thing happens in the chosen folder.

When I try to download an EXE file from some software support or update sites (such as Norton) Firefox shows it being canceled in the download folder, or the folder shows a file name with zerokb instead of the file. Even if I opt to try to download the file to a folder other than the downloads file by changing the Firefox settings the same thing happens in the chosen folder.

All Replies (1)

mikeonfilm
mikeonfilm
more options

There are more involved ways of solving this - involving turning down/off your Windows firewall settings, deactivating your virus scanner or changing the zone settings.

But the simplest way to solve this is to just fire up Chrome or a similar 'lite' browser and download the file you want through it. Only do this if you absolutely trust the site you're dealing with and remember to scan the heck out of the .exe file once you get it.

If you still can't download it you must have really tight security settings and you'll just have to deal with adjusting those.

Modified by mikeonfilm