This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Present version is 3.0.3 downloaded 3.6.13. When trying to load the upgrade received error message -- "The operation cannot be completed because you do not have sufficient privilages for some items." --What is the solution to this ?

  • 1 reply
  • 3 have this problem
  • 8 views
  • Last reply by cor-el

more options

The computer is

Model Name: MacBook Pro

 Model Identifier:	MacBookPro4,1
 Processor Name:	Intel Core 2 Duo
 Processor Speed:	2.4 GHz
 Number Of Processors:	1
 Total Number Of Cores:	2
 L2 Cache:	3 MB
 Memory:	2 GB
 Bus Speed:	800 MHz
The computer is Model Name: MacBook Pro Model Identifier: MacBookPro4,1 Processor Name: Intel Core 2 Duo Processor Speed: 2.4 GHz Number Of Processors: 1 Total Number Of Cores: 2 L2 Cache: 3 MB Memory: 2 GB Bus Speed: 800 MHz

All Replies (1)

more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.