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upgraded to the 4 version and now my identity safe feature for norton is missing how do i get it back

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  • Last reply by TonyE

MissStormyWeather72
MissStormyWeather72
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I upgraded to the newest version of Mozilla Firefox, and once it was installed and ready for use, my Identity Safe feature for Norton is missing. I do not know how to get it back in the toolbar area. So I retro-graded back to the 3.6-16 version of Firefox, and wallah it's there even the updated version too. So why doesn't my Norton Identity Safe appear with the new version????

I upgraded to the newest version of Mozilla Firefox, and once it was installed and ready for use, my Identity Safe feature for Norton is missing. I do not know how to get it back in the toolbar area. So I retro-graded back to the 3.6-16 version of Firefox, and wallah it's there even the updated version too. So why doesn't my Norton Identity Safe appear with the new version????

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TonyE
TonyE
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Symantec need to update their Firefox add-ons so that they are compatible with Firefox 4. They have indicated that for Norton 360 they plan to release an update to Norton 360 to support Firefox 4 in early May - http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100720113635EN&ln=en_US

I do not know about the time scale for updates for other Norton products. Pending the update by Symantec, if you want to use the Norton add-ons you will need to downgrade to Firefox 3.6.

To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.

You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.

To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.

For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles