This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My backward and forward arrows are missing when I download Firefox 4.0

  • 1 reply
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

more options

My brother was at my home this past weekend and he downloaded Firefox 4.0 to his Windows Vista laptop and the download worked perfectly. When he downloaded Firefox 4.0 to my Windows Vista desktop, the download is missing the backward and forward arrows are missing and I find it very difficult to use the Firefox application. My brother removed the program and redownloaded the program at least 4 more times and every time the program downloaded with no backward or forward arrows. Both applications were downloaded from the same Firefox 4.0 website. How can this happen and what can be done to correct it?

My brother was at my home this past weekend and he downloaded Firefox 4.0 to his Windows Vista laptop and the download worked perfectly. When he downloaded Firefox 4.0 to my Windows Vista desktop, the download is missing the backward and forward arrows are missing and I find it very difficult to use the Firefox application. My brother removed the program and redownloaded the program at least 4 more times and every time the program downloaded with no backward or forward arrows. Both applications were downloaded from the same Firefox 4.0 website. How can this happen and what can be done to correct it?

All Replies (1)

more options

Try to reset the toolbar customization, see: