This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does "Download this video" keep popping up when there isn't even a video on the page?

  • 2 replies
  • 13 have this problem
  • 2 views
  • Last reply by Loontus

Loontus
Loontus
more options

I just closed 3 tabs in a row and "Download this video" was on the screen even on the fourth tab until I moved the pointer down onto the page to close it manually, it went out before I got there. Sometimes I have to chase it until I can hit the "x", then it stays off for a while.

I just closed 3 tabs in a row and "Download this video" was on the screen even on the fourth tab until I moved the pointer down onto the page to close it manually, it went out before I got there. Sometimes I have to chase it until I can hit the "x", then it stays off for a while.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Sounds that you have an extension that isn't working properly.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).

  • Don't make any changes on the Safe mode start window.

See:

Loontus
Loontus Question owner
more options

Default is the only thing there even in Safe Mode, no other 'Themes'. This [even displaying the "Download this video" box] never happened before installing 4.x.