Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am having a problem when downloading a file. What can I do?

more options

Today (April 8, 2011) when I tried to download a file (.zip) firefox froze. When firefox got to the download window (i.e where you choose to save the file onto you computer) it froze. It wouldn't save the file, nor would it let me close the download window and cancel the download. This has happen twice this year. I had to force quit the program. I am on the latest version of Mac OS X and firefox 3.6.16.

Today (April 8, 2011) when I tried to download a file (.zip) firefox froze. When firefox got to the download window (i.e where you choose to save the file onto you computer) it froze. It wouldn't save the file, nor would it let me close the download window and cancel the download. This has happen twice this year. I had to force quit the program. I am on the latest version of Mac OS X and firefox 3.6.16.

All Replies (1)

more options

See this article: Firefox Hangs


Note: If anyone's reply has solved your problem, then please mark that reply as "Solved It" to the right of that reply after logging in your account. It will help us to concentrate on new questions.