This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FF4 loads pdf ok but won't print them (print preview is blank) I have reverted to FF3.6.13 for now. Reinstall FF4 and try again?

  • 1 reply
  • 14 have this problem
  • 2 views
  • Last reply by Foxglover

more options

I have only just discovered this problem in FF4, but it used to work ok with version 3 and earlier. For example, if I download or select a pdf file from a website it displays ok. However I cannot print it. Print preview in the "file" pull down shows a blank page. IE, Safari, Chrome Opera all work ok as expected (we have been designing a website hence all the other browsers but FF is our default) I have switched Kaspersky on and off to no avail, Windows Firewall is off

I have only just discovered this problem in FF4, but it used to work ok with version 3 and earlier. For example, if I download or select a pdf file from a website it displays ok. However I cannot print it. Print preview in the "file" pull down shows a blank page. IE, Safari, Chrome Opera all work ok as expected (we have been designing a website hence all the other browsers but FF is our default) I have switched Kaspersky on and off to no avail, Windows Firewall is off

All Replies (1)

more options

I have just gone back and forth a couple of times between FF4 and FF3 and I have found that it's the printer icon on the address bar that doesn't work in FF4. The icon prints pdfs ok in FF3. I have since discovered the transparent control bar that fades in and out near the bottom of the page. I had never seen this before. You have to get lucky to find it I guess. Right click menu and Control P works in both versions too I now discover, but I didn't know about those either because the now defunct printer icon was the obvious route to me!

Modified by Foxglover