We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When printing from Firefox I get random letters, numbers, boxes.

more options

This happens when I print from email and Firefox. Sometimes I get the random letters, numbers and boxes with a small phrase with correct spelling. For example, this happened when I tried to fill out a US passport form. The form itself was okay. What I typed in printed with the random letters, numbers, boxes except for my husband's occupation. That printed okay.

This happens when I print from email and Firefox. Sometimes I get the random letters, numbers and boxes with a small phrase with correct spelling. For example, this happened when I tried to fill out a US passport form. The form itself was okay. What I typed in printed with the random letters, numbers, boxes except for my husband's occupation. That printed okay.

All Replies (4)

more options

Can you post a screenshot of the Print Preview window in Firefox for a web page where that happens?

https://support.mozilla.com/en-US/kb/Adding+screenshots

more options

How do I do a screenshot? Sorry, I am not very computer literate.


Another problem. Since I changed to UTF 16BE we no longer can access our bank account. It allows us to log in but goes to the squares, letters, and numbers when we open the account statement. I am not sure what the code was before I switched to UTF 16 BE.

more options

How do I do a screenshot? Sorry, I am not very computer literate.

Another problem. Since I changed to UTF16BE we no longer can access our bank account. It allows us to log in but goes to the squares, letters, and numbers when we open the account statement. I am not sure what the code was before I switched to UTF16BE.

more options