Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since 5.0 came out, Flash does not work

spadesman
spadesman
more options

I have uninstalled and reinstalled flash player, updated the plugin, but videos will still not play. I get sound just fine, but no video.

I have uninstalled and reinstalled flash player, updated the plugin, but videos will still not play. I get sound just fine, but no video.

All Replies (1)

David McRitchie
David McRitchie
more options

Flash -- make sure Flash is up to date -- http://www.adobe.com/software/flash/about/

Some people will have a problem with Hardware acceleration, right-click in the flash area, click in settings..., then see if change setting makes a difference.

Keep in mind that is Adobe is notorious for bundling crapware with their offerings and updates (McAfee Security Scan, Google Chrome, Adobe Air), also see other Installers of Shame)