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Lost bookmarks pursuant to Windows auto update

  • 2 replies
  • 28 have this problem
  • 8 views
  • Last reply by cor-el

defarley@bellsouth.net
defarley@bellsouth.net
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New HP desktop circa May '11. From beginning, bookmarks have occasionally been erased when auto Windows update occurred & machine rebooted. Until today, have always been able to go into 'Import & Backup' feature and restore from latest backup date. Today, after auto update & reboot last nite, my bookmarks have been deleted and I cannot restore from any of the backup dates. When a backup date is selected, a prompt occurs that says 'unable to process backup file.' Bookmarks are available in IE, but when attempt made to import from IE nothing happens. I attempted to export IE Favorites to html file & import to Firefox, but no luck. Need help......

Thanks, D Farley

New HP desktop circa May '11. From beginning, bookmarks have occasionally been erased when auto Windows update occurred & machine rebooted. Until today, have always been able to go into 'Import & Backup' feature and restore from latest backup date. Today, after auto update & reboot last nite, my bookmarks have been deleted and I cannot restore from any of the backup dates. When a backup date is selected, a prompt occurs that says 'unable to process backup file.' Bookmarks are available in IE, but when attempt made to import from IE nothing happens. I attempted to export IE Favorites to html file & import to Firefox, but no luck. Need help...... Thanks, D Farley

All Replies (2)

Hasan
Hasan
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Bookmarks not saved

https://support.mozilla.com/en-US/kb/Bookmarks%20not%20saved#w_unable-to-add-new-bookmarks-or-make-other-changes

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.