Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

for emails and I cannot now access my contacts thro Firefox but I can through Windows Explorer which I dont want to do.)

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by Xircal

donnewitt
donnewitt
more options

when I go into Xtra yahoo to send an email I cannot access my contacts. I could but now I cant. Telecom NZ cant fix it they said its a Mozilla problem

when I go into Xtra yahoo to send an email I cannot access my contacts. I could but now I cant. Telecom NZ cant fix it they said its a Mozilla problem

All Replies (1)

Xircal
Xircal
more options

Try running Firefox in Diagnose Firefox issues using Troubleshoot Mode. If it functions properly in that configuration, then one of your add-ons is the culprit.

Incidentally, does the background (the purple color) look the same as the one in the screenshot when you access your Yahoo account? Yahoo has recently upgraded their mail program and it would appear that this is now the default color. If yours is a different color and you haven't modified it yourself, then the problem may possibly be related to the old version.