Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why am I getting a: "Sorry but this video is no longer available" message for videos on the yahoo homepage, when the video is actually available if I use internet explorer

  • 2 replies
  • 121 have this problem
  • 3 views
  • Last reply by cor-el

npathare
npathare
more options

I'm getting a: "Sorry but this video is no longer available" message for many videos on the yahoo homepage, which are actually available on internet explorer?

I'm getting a: "Sorry but this video is no longer available" message for many videos on the yahoo homepage, which are actually available on internet explorer?

Modified by npathare

All Replies (2)

RF2112
RF2112
more options

After about 5 times I got this Yahoo video to play

link text

But even then .. that stupid message was superimposed on top of the video.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).