This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox will not connect to another web site and it will not reopen after I close it.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

JerryRay
JerryRay
more options

I have removed Firefox and reinstalled it. I have tried to disable addons but it still will not open unless I reboot my computer. If this problem cannot be fixed easly, I will have to remove Firefox for good. When it is open, it will not connect to any URL I enter. When I close it it will not reopen and I get a message that says I have to restart Windows. This bug needs to be fixed. It worked one day and the next day it would not work.

I have removed Firefox and reinstalled it. I have tried to disable addons but it still will not open unless I reboot my computer. If this problem cannot be fixed easly, I will have to remove Firefox for good. When it is open, it will not connect to any URL I enter. When I close it it will not reopen and I get a message that says I have to restart Windows. This bug needs to be fixed. It worked one day and the next day it would not work.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

See "Hang at exit":