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what should i do when a communication box ask if i want firefox to make changes, it happened when i was opening a website?

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This was the website i opened when it happened, the screen suddenly went blank, www.callcenterteam.com/glossary.html . I don't think i got a response .

This was the website i opened when it happened, the screen suddenly went blank, www.callcenterteam.com/glossary.html . I don't think i got a response .

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I am not very good at this, what should i do when the question box appear, should i allow it? I clicked on the x on the top right corner because i wasn't sure if i should allow it or not. when do i know if it is safe or not was my biggest concern.

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Check that you do not run Firefox as Administrator.

Right-click the Firefox desktop shortcut and choose "Properties".

Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

  • Privilege Level: "Run this program as Administrator" should not be selected
  • "Run this program in compatibility mode for:" should not be selected
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Hi Cor-el, Thank you for helping. I still have a question, where is the Firefox Desktop Shortcut? I tried to right click on the Desktop link on the bottom right of Firefox icon, there's no Properties, I clicked on the open link on new tab showed up. I don't know what to do. Help, please.

Thanks,

Nida

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That is the icon on the desktop that you use to start Firefox.
If you start Firefox otherwise then see if you can right-click that icon or menu entry.
You can also check the Properties of the firefox.exe program in the Firefox program folder (C:\Program Files\Mozilla Firefox\).

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Hi Cor-el,

Thank you again. The icon above don't work in my computer so I did it on the Start Main Menu and right clicked on the Mozilla icon. Both options on the compatibility are deselected. The problem hasn't happened since, so hopefully I won't have anymore problem. I have a lot to learn and understand yet, I'm glad you guys are there to help.

Have a great day,

Concepcion2836