This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

keyboard shift key gives random result

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

SteveYedinak
SteveYedinak
more options

keyboard shift key gives random result. For example, when I tried to enter the 'at' symbol for the email address, the result was E, When I just tried it again typing this email, the result was N. I had to open a word document, type the email address there and copy and paste it to set up my account here. On the next line, I will hold the shift key down and type the top keyboard row HEYONPHERH_+

I don't know if it affects other keys or not.

Any ideas?

keyboard shift key gives random result. For example, when I tried to enter the 'at' symbol for the email address, the result was E, When I just tried it again typing this email, the result was N. I had to open a word document, type the email address there and copy and paste it to set up my account here. On the next line, I will hold the shift key down and type the top keyboard row HEYONPHERH_+ I don't know if it affects other keys or not. Any ideas?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

It is possible that you have switched the keyboard layout by accident.

  • Make sure that you have the Language bar visible on the Windows Taskbar.
  • You can do that via the right-click context menu of the Taskbar: Toolbars > Language Bar.
  • Check the keyboard language (keyboard layout) setting for the application that has focus via the icon on the Language bar.
  • You need to do that while Firefox has focus because Windows remembers the keyboard layout setting per application.
  • The default keys to rotate the layout is a combination (Ctrl+Shift or Alt+Shift) that can easily be used in Firefox to activate a menu item.
  • To avoid an unintentional switch assign a specific key sequence (Alt/Ctrl+Shift+number) to select keyboard layouts and remove the key combination to rotate layouts (Alt+Shift or Ctrl+Shift)
  • Control Panel > Regional and Language Options > Keyboards and Languages > Change keyboards > Advanced key settings > Change key sequence