This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After updating firefox cannot play flash content always asks to install even when i have.

  • 12 replies
  • 18 have this problem
  • 2 views
  • Last reply by Hasan

more options

I updated to firefox 7 last night and this morning i cannot play any flash content, ive installed it many times but it always says i need to install it when ever i play flash. Its not listed in the plugins list and when i click to check if im up to date it says flash is out dated and been disabled, update to the latest version, which i have. Please could you help, Thankyou

I updated to firefox 7 last night and this morning i cannot play any flash content, ive installed it many times but it always says i need to install it when ever i play flash. Its not listed in the plugins list and when i click to check if im up to date it says flash is out dated and been disabled, update to the latest version, which i have. Please could you help, Thankyou

Chosen solution

Create a New Profile as a test to check if your current profile is causing the problems.

-> Basic Troubleshooting - Make a New Profile

IF that New Profile works then you can recover your Bookmarks and Passwords from the Old Profile.

-> Recover important data from an old profile

Check and tell if its working.

Read this answer in context 👍 0

All Replies (12)

more options

still no help? whats causing this i download install flash, it works fine on IE and when i check plugins it says flash is outdated and been disabled, but i have the latest release.

Please help

more options

come on someone please help, im not the only one with this problem. I love firefox but since the update it's become unusable and IE is awfull please give a fix

more options

Upgrade Firefox to version 7.0.1

-> Install the Flash plugin to view videos, animations and games

Check and tell if its working.

Modified by Hasan

more options

Hi thankyou for your reply, i updated to 7.0.1, uninstalled flash (through adobe) reinstalled, uninstalled firefox reinstalled, then falsh again.

Same problem.

more options
more options

no its not working i tried all that before posting (and the update to 7.0.1 one shortly after) hence the bumping of my post :)

more options

Chosen Solution

Create a New Profile as a test to check if your current profile is causing the problems.

-> Basic Troubleshooting - Make a New Profile

IF that New Profile works then you can recover your Bookmarks and Passwords from the Old Profile.

-> Recover important data from an old profile

Check and tell if its working.

Modified by Hasan

more options

ok ill get back to you after and let you know. Thanks

more options

Awesome thats solved it :)

there is one other problem maybe you could help me with. ive had it for a quite a while.

The plugin container process always runs at 80-100% cpu all the time any idea how to calm it down?

more options

-> Update All your Firefox Plugins

When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)

-> Restart Firefox

-> Troubleshooting Plugins

Check and tell if its working.

Modified by Hasan

more options

ok both sites said all my plugins are up todate i tried that reinitialyze thing, i will post back later if the plugin container process keeps burning up the CPU

Thankyou for your help, its great to finaly have FF back i hate IE and chrome with a passion ^^

more options

Glad to hear it

Modified by Hasan