This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Groups, pinned apps disappear on restarting DESPITE recommended option settings

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

ronorenstein
ronorenstein
more options

On restart tabbed groups and pinned tabs disappear, and my bookmarks toolbar has to be closed and re-opened again to show up. I have the options set to remember past tabs etc as recommended and am not using clear recent history, so the solution suggested here for this problem does not work in my case. I am running Windows XP.

On restart tabbed groups and pinned tabs disappear, and my bookmarks toolbar has to be closed and re-opened again to show up. I have the options set to remember past tabs etc as recommended and am not using clear recent history, so the solution suggested here for this problem does not work in my case. I am running Windows XP.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: