This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

one user on this computaer cannot open Firefox or Thunderbird. Error message: cannot find profile.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

ArmstrongAnchor
ArmstrongAnchor
more options

Firefox and Thunderbird won't start. 'your (Firefox/Thunderbird) profile cannot be loaded. It may be missing or inaccesible.' How do we restore the profile? It worked normally up to today.

Firefox and Thunderbird won't start. 'your (Firefox/Thunderbird) profile cannot be loaded. It may be missing or inaccesible.' How do we restore the profile? It worked normally up to today.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See: