We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 4 replies
  • 7 have this problem
  • 6 views
  • Last reply by tomalan

tomalan
tomalan
more options

It starts and crashes. I can not even get into the safe mode I deleted the program and reloaded an older version, 4.01 and it works great. it wants to update and the it crashes all over again.

It starts and crashes. I can not even get into the safe mode I deleted the program and reloaded an older version, 4.01 and it works great. it wants to update and the it crashes all over again.

Chosen solution

where did you find a 7.0 version? same problem here!

Read this answer in context 👍 0

All Replies (4)

tomalan
tomalan Question owner
more options

Well I deleted version 8 and found version 7.0 and reloaded it and blocked downloading new updates. Everything works great. When Mozilla figures out what is happening to version 8, then i will upgrade. I like firefox and don't like spend over 1 1/2hrs trying to use the new brouser! !

createive
createive
more options

Chosen Solution

where did you find a 7.0 version? same problem here!

the-edmeister
the-edmeister
  • Moderator
more options

Do you have Trusteer Rapport installed? If so, disable it. 

   * Windows: "Start->All Programs->Trusteer Rapport->Stop Rapport"
   * Mac: "System Preferences -> Other -> Rapport -> Stop Rapport"

For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

Roboform is also causing Firefox 8 to crash upon startup. Install the latest 7.6.2 version of Roboform.
http://www.roboform.com/support/news

tomalan
tomalan Question owner
more options

Hi I downloaded the latest version of Roboform and then reinstalled version 8 and it worked! Thank you very much! Tom