This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox continues to crash instantly at startup.

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by egrogg

xtrmist
xtrmist
more options

on the 9th my wife complained that firefox should it crashed. I attempted to restart and submit bug with same results. I uninstalled all and reinstalled using ver 8 the previous ver was 7. Same issue resulted. I uninstalled again restarted win 7 and reinstalled ver 8. same issue. Started in safe mode, as soon as selection box came up it crashed. Please help me.

on the 9th my wife complained that firefox should it crashed. I attempted to restart and submit bug with same results. I uninstalled all and reinstalled using ver 8 the previous ver was 7. Same issue resulted. I uninstalled again restarted win 7 and reinstalled ver 8. same issue. Started in safe mode, as soon as selection box came up it crashed. Please help me.

Modified by xtrmist

Chosen solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-884df03e-26d5-4e2e-996f-e6b742111110
Firefox 8.0 Crash Report [@ DbgBreak ]
This seems to be caused by Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem according to the Related Bug 691271.

Read this answer in context 👍 1

All Replies (3)

knorretje
knorretje
more options

Chosen Solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-884df03e-26d5-4e2e-996f-e6b742111110
Firefox 8.0 Crash Report [@ DbgBreak ]
This seems to be caused by Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem according to the Related Bug 691271.

xtrmist
xtrmist Question owner
more options

Resolved!

Thanks

egrogg
egrogg
more options

I will try this too...