This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I couldn't access a website because I used an incorrect username and password.How do I reaccess with correct username and password. Thanks.

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

more options

Getting into Avenue5Consulting members only area, I mistakenly used my other username and password. A message came up asking if I wanted to save it and I pressed yes. This didn't open the site, but brought me back to login page. Realizing that I logged in with erroneous username and password, I checked and logged in again with the right username and password, but these were not accepted. Please help! I need to get back to the site to finish my homework! Will greatly appreciate your support.

Getting into Avenue5Consulting members only area, I mistakenly used my other username and password. A message came up asking if I wanted to save it and I pressed yes. This didn't open the site, but brought me back to login page. Realizing that I logged in with erroneous username and password, I checked and logged in again with the right username and password, but these were not accepted. Please help! I need to get back to the site to finish my homework! Will greatly appreciate your support.

All Replies (1)

more options

That issue can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Modified by cor-el