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I can see my account usages by Safari, Google Crome and MozillaFireFox 3.6 version but not by upgrading latest Mozilla version. Why is it so?

  • 2 replies
  • 2 have this problem
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  • Last reply by skkul

skkul
skkul
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When I open http:/selfcare.ndc.bsnl.co.in to check account usages,a page opens" Welcome to customer care portal.After login this page with ID and password,another page Sap Netweaver Portal opens. On this page I can check my account usages only with Safari, Google Crome and Mozilla3.6 version.Upgraded version on this page shows a message" Sorry your Browser/ Programme is not supported by Web Dynpro.

When I open http:/selfcare.ndc.bsnl.co.in to check account usages,a page opens" Welcome to customer care portal.After login this page with ID and password,another page Sap Netweaver Portal opens. On this page I can check my account usages only with Safari, Google Crome and Mozilla3.6 version.Upgraded version on this page shows a message" Sorry your Browser/ Programme is not supported by Web Dynpro.

All Replies (2)

Michael Verdi
Michael Verdi
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It sounds like the website incorrectly sees the latest version of Firefox as version 1 instead of 10. These instructions might help you workaround the problem https://support.mozilla.org/en-US/kb/latest-firefox-issues#w_websites-say-i-need-to-update-firefox-but-im-on-the-latest-version

That said, the website appears to not have been updated in many years and still recommends users to use Internet Explorer 6. You might try contacting them to let them know about the issue but it also may be easier to just use Internet Explorer for this site.

skkul
skkul Question owner
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My problem is not solved.I downloaded default user agents(IE 6,7and8), with these only a part of page opens.