This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why can't I access a Website that other browsers access?

  • 1 reply
  • 20 have this problem
  • 5 views
  • Last reply by cor-el

normanl
normanl
more options

This error message appears: Secure Connection Failed An error occurred during a connection to www.hermes-press.com.

SSL received a record that exceeded the maximum permissible length.

(Error code: ssl_error_rx_record_too_long) 





   *   The page you are trying to view can not be shown because the authenticity of the received data could not be verified.

   *   Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.
This error message appears: Secure Connection Failed An error occurred during a connection to www.hermes-press.com. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long) * The page you are trying to view can not be shown because the authenticity of the received data could not be verified. * Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using an extension that tries to force a secure connection?

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).