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Norton toolbar not working with FF12

  • 5 replies
  • 197 have this problem
  • 1 view
  • Last reply by beegolden

vshakhov
vshakhov
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I have upgraded to FF12 and lost my Norton toolbar. I ran Liveupdate, but still no toolbar. I have Norton Security Suite, version 5.2.1.3, toolbar 2011.7.6.3. What do I need to do to get Norton toolbar back?

I have upgraded to FF12 and lost my Norton toolbar. I ran Liveupdate, but still no toolbar. I have Norton Security Suite, version 5.2.1.3, toolbar 2011.7.6.3. What do I need to do to get Norton toolbar back?

All Replies (5)

James
James
  • Top 25 Contributor
  • Moderator
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http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-12-Support-for-Norton-Toolbar/td-p/706329

vshakhov
vshakhov Question owner
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I did that a few times and still no toolbar. It says Norton version is 19.*.*.*, mine says version 5.2.1.3, and the toolbar 2011.*.*. What else am I missing? What else can I do?

tinhead
tinhead
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I lost my Norton toolbar. I have internet security 19.7.1.5 version. I am up to date. I have Firefox 12 and it is up to date. When I check for the add on there is no Norton add on. This happens all the time when Firefox upgrades . I am running windows 7 which I recently upgraded from xp.

bfmoose
bfmoose
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Why doesn't FireFox 13.0.1 allow enabling of the Norton Toolbar for Norton Internet Security 2012 v19.7.1.5 when the Norton site says "Compatibility of Norton Internet Security with Firefox 13 - Norton Internet Security 2012 is now compatible with Firefox 13. as stated in the site:

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?actstat=activated&buildname=Retail&conntype=100000000&coreservice=Startup+Type%3Aauto+State%3ARunning&country=United+States&cpu=AMD64+Family+16+Model+6+Stepping+2&ct=us&curdefs=20120714.017&datetime=07-15-2012+10%3A09%3A25+AM+GMT&defbrowser=Firefox&dsfree=318.09&dstotal=386.74&endpointid=%7BA7E1F9F0-8F70-11DF-8BB0-7071BC0B0B65%7D&entsrc=help&env=prod&hbguid=A7E1F9F0-8F70-11DF-8BB0-7071BC0B0B65&hcmode=false&heartbeatID=A7E1F9F0-8F70-11DF-8BB0-7071BC0B0B65&helpid=NAV_comp_internet_idd_more_settings_RT&ieversion=9.0.8112.16421&language=English&layout=Retail&layouttype=ESD&lg=en&lic_attr=21255186&lic_type=16&memload=43%25&memtotal=3264&os=windows&oslang=iso%3AENG&oslocale=iso%3AUSA&osvers=6.1&osversion=6.1+7601.17835.amd64fre.win7sp1_gdr.120503-2030&partnerid=&partnername=Retail&plang=sym%3AEN&plgid=2&plid=2&product=Norton+Internet+Security&psn=R98PW8PCM7WF&pvid=f-nis-cur&remdays=357&skuf=21171505&skum=21171898&skup=21171898&spversion=1.0&sublength=366&subremaining=357&substatus=current&symskucurrent=21171898&symskumedia=21171898&utm_medium=product&utm_source=symc&version=19.7.1.5&docid=kb20100720112959EN_EndUserProfile_en_us

Modified by bfmoose

beegolden
beegolden
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toolbar isn't working with FF 15.0.1 either ... Norton has a very involved solution of uninstalling FF and Norton then starting over. Surely there is an easier way to get this fixed! Thanks!