We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Audio has developed a static-y hiccup. I removed and replaced Firefox on ny Windows XP Dell laptop. The audio is fine on Internet Explorer.

  • 2 replies
  • 5 have this problem
  • 4 views
  • Last reply by cor-el

beejaydixon
beejaydixon
more options

I have a new problem with my Dell Latitude E6500 laptop. I use Windows XP and the latest version of Firefox. Audio through websites has a jerky, static-y sound to. Youtube, Ted, Pandora, NPR: all the same. The only site that plays O.K. is a video on the Mozilla site. This started when I downloaded a story from NPR to their player. It was bad, and everything since then, too. I removed Firefox and downloaded it again. Internet Explorer doesn't have this problem. Neither do CDs played through the computer. Suggestions?

I have a new problem with my Dell Latitude E6500 laptop. I use Windows XP and the latest version of Firefox. Audio through websites has a jerky, static-y sound to. Youtube, Ted, Pandora, NPR: all the same. The only site that plays O.K. is a video on the Mozilla site. This started when I downloaded a story from NPR to their player. It was bad, and everything since then, too. I removed Firefox and downloaded it again. Internet Explorer doesn't have this problem. Neither do CDs played through the computer. Suggestions?

All Replies (2)

dumdidadida
dumdidadida
more options

Hi,

Please check if this happens in Safe Mode. While in Safe mode you can also try to Disable all the Plugins except Flash in Tools (Alt + T) > Add-ons. Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. All these settings/options/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme, option or hardware acceleration is causing issues. Disabling/enabling hardware acceleration, and some types of add-ons in normal mode may require a Firefox restart.

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Extensions and Themes

Problematic Extensions

Options

Please also note that the latest Flash player has a known audio issue. You can try to let the streaming finish and then start the playback.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems caused by a recent Flash 11.3 update.