Firefox crashes
everytime i try and go onto Yardlink254, which is a site i use almost daily, firefox closes completely - no matter which way i try to access the site (via google etc) friend not having same prob so know its not the site - does same thing in safe mode - firefox uptodate - flash upto date please help
Chosen solution
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
See:
- http://kb.mozillazine.org/Firefox_crashes
- https://support.mozilla.org/kb/Firefox+crashes
- https://support.mozilla.org/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
- http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
- https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
All Replies (4)
Chosen Solution
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
See:
- http://kb.mozillazine.org/Firefox_crashes
- https://support.mozilla.org/kb/Firefox+crashes
- https://support.mozilla.org/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
thank you for that - im a total newb at this but going to try the profile thing now
well i made a new profile and the same thing happened so i deleted it. havent submitted any crash reports so going to have a look at those links now. If i understand it right i havent had a crash report page come up - when i try to go to that site it just closes everything with no message or anything coming up. Am i making sense lol!?
Modified by MissT
ok its fixed so yay!! but im not sure what exactly did it - i used the check plug-ins page and it was telling me to update a couple that i had updated last week but i did it - acrobat and java - and now its working. very handy page that plug in page - even though i have read on here that sometimes you get a false report but for me its worked. thanks @Swarnava for your help. bless