This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

One instance of Firefox won't remember password on one site

  • 7 replies
  • 3 have this problem
  • 3 views
  • Last reply by cor-el

more options

I have Firefox at home and at work. On my work laptop, there are two accounts I use. When I go to my library's page to check my account, the account number (no password, it's just a single account number field) is remembered on all but one instance. For my main work account, I was never prompted to remember the password. Other sites, I can remember usernames and passwords just fine. How can I either force Firefox to prompt me to remember this one item, or manually enter it?

I have Firefox at home and at work. On my work laptop, there are two accounts I use. When I go to my library's page to check my account, the account number (no password, it's just a single account number field) is remembered on all but one instance. For my main work account, I was never prompted to remember the password. Other sites, I can remember usernames and passwords just fine. How can I either force Firefox to prompt me to remember this one item, or manually enter it?

All Replies (7)

more options

The website may be using autocomplete=off to prevent Firefox from saving and filling the name and password.
You can remove autocomplete=off with a bookmarklet to make Firefox save the name and password.

more options

That is not the issue. This page works fine in other instances of Firefox.

more options

Do you mean names and passwords in the Password Manager or do you mean that you are no longer logged on to (remembered by) websites after closing and restarting Firefox?

There is a difference between remembering the name and password in the Password Manager and a "remember me" check box on a web page to log you in automatically.
The latter usually involves the creation of a special "remember me" cookie that is stored on your computer and that is send to the server.
If that "remember me" cookie is removed or gets corrupted or is not send to the server then the server won't remember you anymore and you need to sign in once again.


You can remove all stored data from a specific domain via "Forget About This Site" in the right-click context menu of an history entry (Show All History or History sidebar).

Using "Forget About This Site" will remove everything like bookmarks, cookies, passwords, cache, history, and exceptions from that domain, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks. You can't recover from that "forget" unless you have a backup of the affected files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

more options

Once I log back in, the site simply does not remember my number any more on the one browser instance. On other computers, it works just fine.

http://ipac.ci.escondido.ca.us/ipac20/ipac.jsp?profile=esc--1&menu=account is the URL if it tells you anything about why it would work in one browser instance but not another.

more options

What do mean by "one instance"?

Are you talking about different browser windows and trying to log into two library accounts at the same time?

more options

I'm talking about Firefox installed on different PCs. And on one, at least, instances of Firefox started by different users... one remembers the #, the other doesn't.

more options

Did you check the setting to remember form data?