Firefox does not display item description while in EBAY.
In Firefox I log on to EBAY. Any item that I call up does not display the description nor did IE 8. I upgraded IE 8 to IE 9 and EBAY now works in IE 9.I have set off the forged wed site message. I have installed latest Firefox, Realplayer and Flash player. I am running Kaspersky firewall, and several malware scan and registry fixers. The operating system is a current Windows 7.
Ebay says it is not their problem yet the symptoms occurred when they changed how they display the description for an item.
Need help.
Thanks Mike
Chosen solution
Hi,
You can try to Clear Now the Cache, Cookies, and Site Preferences in Tools (Alt + T) > Clear Recent History.
For optimal firewall/AV/other security software configuration, please see this. Ideally Firefox and its processes/related files should have full trust in all the modules/configuration areas of the security software - a genuine/original Firefox installer as well as all the installed EXEs (Application) and DLLs (Application extension) are digitally signed by Mozilla Corporation (right-click > Properties > Digital Signatures).
You may also have to restart the PC before the new rules sink in completely.
If problems persist, you may also want to Reset Firefox and start afresh.
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
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Chosen Solution
Hi,
You can try to Clear Now the Cache, Cookies, and Site Preferences in Tools (Alt + T) > Clear Recent History.
For optimal firewall/AV/other security software configuration, please see this. Ideally Firefox and its processes/related files should have full trust in all the modules/configuration areas of the security software - a genuine/original Firefox installer as well as all the installed EXEs (Application) and DLLs (Application extension) are digitally signed by Mozilla Corporation (right-click > Properties > Digital Signatures).
You may also have to restart the PC before the new rules sink in completely.
If problems persist, you may also want to Reset Firefox and start afresh.
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
Nothing worked until I reset Firefox. Now I get the description.
Much thanks
Mike
You're welcome :)