This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The mypoints and swagbucks along with several other add ons just disappear frequently and I have to reinstall.

  • 1 reply
  • 3 have this problem
  • 3 views
  • Last reply by cor-el

juditupp
juditupp
more options

I periodically open Firefox and all of my add ons are gone. When I go to swagbucks.com to reinstall the swagbucks toolbar it downloads it and re-installs and then Firefox prompts me to agree to install all of the other missing add ons. The same thing happens if I start at mypoints to reinstall.

I periodically open Firefox and all of my add ons are gone. When I go to swagbucks.com to reinstall the swagbucks toolbar it downloads it and re-installs and then Firefox prompts me to agree to install all of the other missing add ons. The same thing happens if I start at mypoints to reinstall.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.

If this hasn't helped then also try to delete the addons.sqlite file.

You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.