This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot access www.andersenwindows.com except with IE or Safari

  • 1 reply
  • 5 have this problem
  • 5 views
  • Last reply by cor-el

pjcurcio
pjcurcio
more options

I have 2 pc's and a mac. I can access www.andersenwindows.com with IE and Safari on both the PC's and the Mac. On the same PC's I could access the site a couple of days ago and now cannot using Firefox.

I have 2 pc's and a mac. I can access www.andersenwindows.com with IE and Safari on both the PC's and the Mac. On the same PC's I could access the site a couple of days ago and now cannot using Firefox.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that the other browsers aren't showing pages from the cache.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

You can also try to remove all data from that domain via the about:permissions page.
You can open about:xxxx pages via the location bar like you open a website.

See also: