This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My computer crashed and i had to re-install firefox.but i had already purchased the full version of downlload helper, do i have to purchase it again?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by DonnyB

DonnyB
DonnyB
more options

I did not have to pay for firefox because firefox is free. But i DID purchase the full version of downloadhelper way long before my computer crashed. Download helper has a record of my IP address along with my name, and email, and i remember seeing a number key for my purchase when i used to look in the options window. So will they make me pay for a legitimate version of downloadhelper if they have it on record that i already purchased it? Thats what i want to know, because i should not have to buy it again.

I did not have to pay for firefox because firefox is free. But i DID purchase the full version of downloadhelper way long before my computer crashed. Download helper has a record of my IP address along with my name, and email, and i remember seeing a number key for my purchase when i used to look in the options window. So will they make me pay for a legitimate version of downloadhelper if they have it on record that i already purchased it? Thats what i want to know, because i should not have to buy it again.

Chosen solution

Re-installing Firefox doesn't necessarily mean that you would need to re-install Download Helper.

Best to ask Download Helper support about their program.
http://www.downloadhelper.net/support-expert.php

Read this answer in context 👍 1

All Replies (3)

iamjayakumars
iamjayakumars
more options

No need to purcahse again.
Goto Downloader helper website and contact them.

the-edmeister
the-edmeister
  • Moderator
more options

Chosen Solution

Re-installing Firefox doesn't necessarily mean that you would need to re-install Download Helper.

Best to ask Download Helper support about their program.
http://www.downloadhelper.net/support-expert.php

DonnyB
DonnyB Question owner
more options

Thanks both of you. I clicked on this link, http://www.downloadhelper.net/support-expert.php , that ed-meister gave me, and it got to my problem, after 2 or 3 short questions, it asked me for my email that i used when i logged in and paid for the converter. When i gave it to them they automaticlly sent a new key number to my email but told me that i had to verify my email before they could validate it. I then went back to the page where they asked me the questions and entered the new key number in the space they provided for me to enter it, but nothing happened. Dont hit the reset or it will start all over and mozilla will think that you are running a scam to get key numbers. So what i did instead was open up downloader and went to preferences, then over to conversion. It stil said that i was not registered. So i hit register and THAT is where i entered the key number that i was given. At first a message came up that said it was an invalid key number, so i did it again and retyped it in and it went through, it showed my full real name and email from when i registered long ago, (so i know that they still had me in their system) along with the new key number that i was given. So remember, once you get your new key number, immediately open downloader and go to preferences, then conversion, then register with your new key.