This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mouse clicks won't work on the browser - any suggestions?

  • 3 replies
  • 4 have this problem
  • 141 views
  • Last reply by ravenwolfv

RMaurice
RMaurice
more options

Following an upgrade of Firefox last year, I can't get the mouse clicks to work on the browser. Doesn't matter whether it's left or right buttons. The radio buttons and links get highlighted when you hover the mouse over the links or the buttons but they won't work when clicked. They work on other browsers (Explorer and Chrome) but no longer on Firefox. I'm using it on a Sony Vaio laptop running Windows 7

Following an upgrade of Firefox last year, I can't get the mouse clicks to work on the browser. Doesn't matter whether it's left or right buttons. The radio buttons and links get highlighted when you hover the mouse over the links or the buttons but they won't work when clicked. They work on other browsers (Explorer and Chrome) but no longer on Firefox. I'm using it on a Sony Vaio laptop running Windows 7

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Read this answer in context 👍 1

All Replies (3)

user633449
user633449
more options

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

RMaurice
RMaurice Question owner
more options

This seems to have fixed the problem which is really good news. Many thanks for your prompt and successful (!) reply

ravenwolfv
ravenwolfv
more options

I also have the same problem and reset Mozilla as suggested ,but,still no mouse click.I still have it in IE. Any other suggestions? Thank you