This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My FF on Windows 7 freezes on every page for 3-5 minutes (no kidding). Reinstallation does not solve the problem. Thanks for suggestions!

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

Pseudomonas
Pseudomonas
more options

FF18, Win7 64bit edition. Extremely annoying and basically makes it impossible to use FF completely.

Like others mentioned, the webpages probably contain Flash -- but it is impossible to circumvent this these days.

FF18, Win7 64bit edition. Extremely annoying and basically makes it impossible to use FF completely. Like others mentioned, the webpages probably contain Flash -- but it is impossible to circumvent this these days.

All Replies (2)

finitarry
finitarry
more options

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
  • downgrade the Flash player to version 10.3 or 11.2

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: