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I cannot open firefox even in safe mode

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by philipp

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Crash ID: bp-3dde611c-0bc0-435a-abc9-147462121211


Sorunlu Olay Adı: APPCRASH

 Uygulama Adı:	firefox.exe
 Uygulama Sürümü:	14.0.1.4577
 Uygulama Zaman Damgası:	5000b729
 Hata Modülü Adı:	StackHash_0a9e
 Hata Modülü Sürümü:	0.0.0.0
 Hata Modülü Zaman Damgası:	00000000
 Özel Durum Kodu:	c0000005
 Özel Durum Uzaklığı:	05820008
 OS Sürümü:	6.1.7601.2.1.0.256.1
 Yerel Kimlik:	1055
 Ek Bilgiler 1:	0a9e
 Ek Bilgiler 2:	0a9e372d3b4ad19135b953a78882e789
 Ek Bilgiler 3:	0a9e
 Ek Bilgiler 4:	0a9e372d3b4ad19135b953a78882e789
Crash ID: bp-3dde611c-0bc0-435a-abc9-147462121211 Sorunlu Olay Adı: APPCRASH Uygulama Adı: firefox.exe Uygulama Sürümü: 14.0.1.4577 Uygulama Zaman Damgası: 5000b729 Hata Modülü Adı: StackHash_0a9e Hata Modülü Sürümü: 0.0.0.0 Hata Modülü Zaman Damgası: 00000000 Özel Durum Kodu: c0000005 Özel Durum Uzaklığı: 05820008 OS Sürümü: 6.1.7601.2.1.0.256.1 Yerel Kimlik: 1055 Ek Bilgiler 1: 0a9e Ek Bilgiler 2: 0a9e372d3b4ad19135b953a78882e789 Ek Bilgiler 3: 0a9e Ek Bilgiler 4: 0a9e372d3b4ad19135b953a78882e789

All Replies (2)

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Hello ilkmum, Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!


thank you

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please run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.

edit: ideato was faster on the reply button, so please ignore this double-post

Modified by philipp