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Firefox updated to 19.0.2 and now cannot access aol emails...simply will not open; OS windows 7, 64bit -- what's the fix?

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  • Last reply by cor-el

wjweishaupt
wjweishaupt
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after update to Firefox 19.0.2 supposedly optimized for aol, browser seems to work fine except for aol mail. AOL mail opens, however after selecting new mail it will not allow one to open a new email by double clicking the message as is a normal way to open an email. It can be opened by right clicking the selected email message and selecting open in new window; however this mail cannot be replied to, saved or any other option as the option buttons on top of new window are inoperable. What's the fix- never was a problem in earlier versions of Firefox

after update to Firefox 19.0.2 supposedly optimized for aol, browser seems to work fine except for aol mail. AOL mail opens, however after selecting new mail it will not allow one to open a new email by double clicking the message as is a normal way to open an email. It can be opened by right clicking the selected email message and selecting open in new window; however this mail cannot be replied to, saved or any other option as the option buttons on top of new window are inoperable. What's the fix- never was a problem in earlier versions of Firefox

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.