This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I was upgraded to Office 2010, which also seems to have installed an add-on in Mozilla. Ever since my google drive docs won't launch. Related? Best fix?

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

more options

Upon reboot and re-launch I noticed that the Office 2010 install seems to have also installed a Mozilla add-on (check your add-ons page auto-launched). Given that it's microsoft, and that my google docs stopped launching when 2010 was installed, I'm wondering if the microsoft add-on does something to interfere and cause this bug.

Upon reboot and re-launch I noticed that the Office 2010 install seems to have also installed a Mozilla add-on (check your add-ons page auto-launched). Given that it's microsoft, and that my google docs stopped launching when 2010 was installed, I'm wondering if the microsoft add-on does something to interfere and cause this bug.

All Replies (2)

more options

If possible, please update to version 23.0 of Firefox. We are detecting version 3.63. Thank you!

more options