This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

flash plug-in keeps crashing, updating and all other suggestions didn't help

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by Ed

more options

I have firefox and adobe flash, I have disabled hardware acceleration in browser and Adobe, I have done all possible suggested solution but it keeps crashing and makes firefox really slow.

I have firefox and adobe flash, I have disabled hardware acceleration in browser and Adobe, I have done all possible suggested solution but it keeps crashing and makes firefox really slow.

All Replies (1)

more options

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash update and/or a malfunctioning browser plugin such as Real Player.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Other, more technical information about these issues can be found under these Links:

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin

http://kb.mozillazine.org/Flash#Troubleshooting

Please tell us if this helped!