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FireFox opens & Adobe Flash Plugin crashes in a WOT “automatic” download.

STEVELAHEY
STEVELAHEY
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WOT “automatically downloads” on a separate tab every time I start FireFox. Almost every time I start FireFox the Adobe Flash Plugin crashes in the WOT automatic download and ties up my PC. The problem does not occur with Internet-Explorer which I seldom use. 1- I removed WOT and re-installed it, but it continued the same. 2- I reinstalled the Adobe Flash Plugin which I always keep up to date. 3- Please work this out. 4- Why must WOT automatically download on a separate tab every time I start FireFox? It is very annoying. Thank you for all you do. Have a blessed day, Steve Lahey.

WOT “automatically downloads” on a separate tab every time I start FireFox. Almost every time I start FireFox the Adobe Flash Plugin crashes in the WOT automatic download and ties up my PC. The problem does not occur with Internet-Explorer which I seldom use. 1- I removed WOT and re-installed it, but it continued the same. 2- I reinstalled the Adobe Flash Plugin which I always keep up to date. 3- Please work this out. 4- Why must WOT automatically download on a separate tab every time I start FireFox? It is very annoying. Thank you for all you do. Have a blessed day, Steve Lahey.

All Replies (2)

Wesley Branton
Wesley Branton
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Wesley Branton
Wesley Branton
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I have noticed that there is a user.js file inside of your Firefox application data or root directory.
This file is normally setup by a third party program and can cause various issues with Firefox.

Please try deleting this file.
Please report back soon.