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Unable to access my bank

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

misterman
misterman
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As of first of the year I am unable to access my bank, have made no changes that I know of. The bank tried to access for me and said my security is fighting there security. What do I do????

As of first of the year I am unable to access my bank, have made no changes that I know of. The bank tried to access for me and said my security is fighting there security. What do I do????

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Which security software (firewall, anti-virus) do you have?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.