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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 14 views
  • Last reply by cor-el

diveaholic
diveaholic
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Crash ID: bp-55a53f73-2164-45e5-801c-3bd6e2140213 Firefox crashes when I try to start it. But it does not crash on my wife's user on the same computer (Early-2001 Macbook Pro running OSX 10.9.1). I've tried reinstalling Firefox, starting Firefox in safe mode, Resetting Firefox and creating a new profile. I've also checked and repaired permissions on my computer. Nothing has worked. Please help!

Crash ID: bp-55a53f73-2164-45e5-801c-3bd6e2140213 Firefox crashes when I try to start it. But it does not crash on my wife's user on the same computer (Early-2001 Macbook Pro running OSX 10.9.1). I've tried reinstalling Firefox, starting Firefox in safe mode, Resetting Firefox and creating a new profile. I've also checked and repaired permissions on my computer. Nothing has worked. Please help!

Chosen solution

That worked! Rapport was already up to date, so I just disabled it and problem solved. Thanks so much.

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All Replies (3)

cor-el
cor-el
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  • Top 10 Contributor
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That looks like a problem with Trusteer software (RapportTanzan26.dylib).

Make sure that you have the latest updates of your Trusteer software.

You can try to contact Trusteer for support.

diveaholic
diveaholic Question owner
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Chosen Solution

That worked! Rapport was already up to date, so I just disabled it and problem solved. Thanks so much.

cor-el
cor-el
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  • Top 10 Contributor
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You're welcome