This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New tabs opening automatically. Help. The following is the troubleshooting information

more options

This is the troubleshooting information

Application Basics
------------------
Name: Firefox
Version: 27.0.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports (including 1 pending crash in the given time range)
Extensions
----------
Name: The weDownload
Version: 0.93.19
Enabled: true
ID: ed149b31-2114-4948-bbf4-21fb338a9d9d@87b08077-a2a6-4480-a7a1-ade143a3d21e.com
Name: AVG Security Toolbar
Version: 15.2.0.5
Enabled: false
ID: avg@toolbar
Name: Bing Bar
Version: 6.0
Enabled: false
ID: msntoolbar@msn.com
Name: ClipConverter Desktop
Version: 1.1.2
Enabled: false
ID: desktop@clipconverter.cc
Name: Default Manager
Version: 2.2
Enabled: false
ID: {3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}
Name: FastAccess Web Login
Version: 1.12
Enabled: false
ID: fassoxpcom@sensiblevision.com
Name: K7 WebProtection
Version: 1.0
Enabled: false
ID: k7srff@k7computing.com
Name: Search Helper Extension
Version: 1.0
Enabled: false
ID: {27182e60-b5f3-411c-b545-b44205977502}
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 4
browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424
browser.startup.homepage_override.buildID: 20140212131424
browser.startup.homepage_override.mstone: 27.0.1
dom.mozApps.used: true
extensions.lastAppVersion: 27.0.1
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1393428401
places.history.expiration.transient_current_max_pages: 102097
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.flash: 0
plugin.state.java: 0
plugin.state.npdeployjava: 0
plugin.state.npfbdesktopplugin: 0
plugin.state.npgoogleupdate: 0
plugin.state.npk7srnpext: 2
plugin.state.nppdf: 0
plugin.state.npsitesafety: 0
plugin.state.npvlc: 0
plugin.state.npwinext: 0
plugin.state.npwlpg: 0
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1393088356
Graphics
--------
Adapter Description: Intel(R) HD Graphics
Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0046
Direct2D Enabled: Blocked for your graphics driver version.
DirectWrite Enabled: false (6.2.9200.16571)
Driver Date: 8-25-2010
Driver Version: 8.15.10.2202
GPU #2 Active: false
GPU Accelerated Windows: 2/2 Direct3D 9
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSMIME
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSSL
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSUTIL
Expected minimum version: 3.15.4
Version in use: 3.15.4
This is the troubleshooting information <pre><nowiki>Application Basics ------------------ Name: Firefox Version: 27.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports (including 1 pending crash in the given time range) Extensions ---------- Name: The weDownload Version: 0.93.19 Enabled: true ID: ed149b31-2114-4948-bbf4-21fb338a9d9d@87b08077-a2a6-4480-a7a1-ade143a3d21e.com Name: AVG Security Toolbar Version: 15.2.0.5 Enabled: false ID: avg@toolbar Name: Bing Bar Version: 6.0 Enabled: false ID: msntoolbar@msn.com Name: ClipConverter Desktop Version: 1.1.2 Enabled: false ID: desktop@clipconverter.cc Name: Default Manager Version: 2.2 Enabled: false ID: {3252b9ae-c69a-4eaf-9502-dc9c1f6c009e} Name: FastAccess Web Login Version: 1.12 Enabled: false ID: fassoxpcom@sensiblevision.com Name: K7 WebProtection Version: 1.0 Enabled: false ID: k7srff@k7computing.com Name: Search Helper Extension Version: 1.0 Enabled: false ID: {27182e60-b5f3-411c-b545-b44205977502} Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424 browser.startup.homepage_override.buildID: 20140212131424 browser.startup.homepage_override.mstone: 27.0.1 dom.mozApps.used: true extensions.lastAppVersion: 27.0.1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1393428401 places.history.expiration.transient_current_max_pages: 102097 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 0 plugin.state.java: 0 plugin.state.npdeployjava: 0 plugin.state.npfbdesktopplugin: 0 plugin.state.npgoogleupdate: 0 plugin.state.npk7srnpext: 2 plugin.state.nppdf: 0 plugin.state.npsitesafety: 0 plugin.state.npvlc: 0 plugin.state.npwinext: 0 plugin.state.npwlpg: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1393088356 Graphics -------- Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0046 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 8-25-2010 Driver Version: 8.15.10.2202 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 9 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2 NSS Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSSMIME Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSSSL Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSUTIL Expected minimum version: 3.15.4 Version in use: 3.15.4</nowiki></pre>

Modified by cor-el

All Replies (1)

more options

The problem can be caused by addons, try start in safe mode:

Sometimes this can be malwares:

Also: