This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

jeremiahgoddamnit
jeremiahgoddamnit
more options

It crashes, in safe mode and not. about ever 15-25 mins. I have fallowed trouble shooting here to the T. and before that I reinstalled also. Here is stuff I got from the crash report.


Firefox 28.0 Crash Report [@ ScanRope ] Search Mozilla Support for Help ID: 296fd8c1-a8a3-49ba-a4c8-baafb2140325

Signature ScanRope More Reports Search UUID 296fd8c1-a8a3-49ba-a4c8-baafb2140325 Date Processed 2014-03-25 22:42:00.806885 Uptime 209 Last Crash 621 seconds before submission Install Age 363092 since version was first installed. Install Time 2014-03-21 17:50:21

It crashes, in safe mode and not. about ever 15-25 mins. I have fallowed trouble shooting here to the T. and before that I reinstalled also. Here is stuff I got from the crash report. Firefox 28.0 Crash Report [@ ScanRope ] Search Mozilla Support for Help ID: 296fd8c1-a8a3-49ba-a4c8-baafb2140325 Signature ScanRope More Reports Search UUID 296fd8c1-a8a3-49ba-a4c8-baafb2140325 Date Processed 2014-03-25 22:42:00.806885 Uptime 209 Last Crash 621 seconds before submission Install Age 363092 since version was first installed. Install Time 2014-03-21 17:50:21

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Thank you for the crash report (https://crash-stats.mozilla.com/repor.../296fd8c1-a8a3-49ba-a4c8-baafb2140325).

I don't have any insight into what is causing it, but to rule out Flash, could you try setting it to Click-to-Play ("Ask to Activate"). This will delay Flash from starting on a page until you approve it.

To set "Ask to Activate", open the Add-ons page using either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Plugins. Look for "Shockwave Flash" and change "Always Activate" to "Ask to Activate".

When you visit a site that wants to use the Flash, you should see a notification icon in the address bar and one of the following: a link in a black rectangle in the page or an infobar sliding down between the toolbar area and the page.

Does that extend the period of stability or help point one way or the other?