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BT mail login screen is blank since yesterday.

  • 4 replies
  • 2 have this problem
  • 10 views
  • Last reply by pterre

pterre
pterre
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For the past two days the BT email home screen https://signin1.bt.com/login/emailloginform ha appeared as blank. This previously worked fine. The screen works correctly in Internet Explorer 11 so does not seem to be specific to the website.

I have tried deleting and reinstalling Firefox, and have run Sophos virus checker; also have BT Netprotect running which is modified McAfee, so in theory have no viruses.

The login screen is supposed to go to an email screen https://uk-mg-bt.mail.yahoo.com/neo/launch?.partner=bt-1&.rand=[presumably a key]

For the past two days the BT email home screen https://signin1.bt.com/login/emailloginform ha appeared as blank. This previously worked fine. The screen works correctly in Internet Explorer 11 so does not seem to be specific to the website. I have tried deleting and reinstalling Firefox, and have run Sophos virus checker; also have BT Netprotect running which is modified McAfee, so in theory have no viruses. The login screen is supposed to go to an email screen https://uk-mg-bt.mail.yahoo.com/neo/launch?.partner=bt-1&.rand=[presumably a key]

Chosen solution

pterre,

I can't reproduce this because, well, I don't have access to that page. Have you tried clearing your cookies for that site?

  • Go to Firefox > Options > Privacy > Remove individual cookies
  • Clear only bt.com cookies

Also, you may want to delete your cache.

  • Press the CTRL key + SHIFT key + DEL key
  • select time frame for "everything" and unselect everything except cache and click Clear.

Restart Firefox and try again.

Read this answer in context 👍 1

All Replies (4)

pterre
pterre Question owner
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I saw a response to a similar question which asked the user to start FF in safe mode and disable hardware acceleration. Tried this, with no success.

Moses
Moses
  • Moderator
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Chosen Solution

pterre,

I can't reproduce this because, well, I don't have access to that page. Have you tried clearing your cookies for that site?

  • Go to Firefox > Options > Privacy > Remove individual cookies
  • Clear only bt.com cookies

Also, you may want to delete your cache.

  • Press the CTRL key + SHIFT key + DEL key
  • select time frame for "everything" and unselect everything except cache and click Clear.

Restart Firefox and try again.

pterre
pterre Question owner
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This has apparently gone away after deleting Firefox, then removing the folders C:\Program Files\Mozilla, C:\Program Files (x86)\Mozilla and C:\Program Data\Mozilla, rebooting and reinstalling Firefox. I did not get as far as trying your suggestion, but thanks anyway.

Not sure if this was a coincidence, but it was not cleared by just deleting and reinstalling FF.

pterre
pterre Question owner
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Puzzled as to what caused the problem since to the best of my knowledge I have not altered any settings in the last couple of days, but I know BT are always messing about with their site.